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Warranty & Returns


We provide a one-year manufacturers warranty from the date of purchase for all Witti Design products. If you believe you have received a defective product upon arrival, please contact us immediately at

Provide a valid proof of purchase in your initial enquiry, such as your order number at or a receipt from an authorised seller. This warranty does not include damages that arose from negligence, misuse or use not in accordance with the product instruction (dropping the product,…)

You may be required to pay for the shipping cost for delivering a replacement product or replacement part.


You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  You should expect to receive your refund within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

No returns or refund will be accepted if the purchase is over 30 days. 


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