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Warranty & Returns


We provide a one-year manufacturers warranty from the date of purchase for all Witti Design products except accessories. If you believe you have received a defective product upon arrival, please contact us immediately at

Provide a valid proof of purchase in your initial enquiry, such as your order number at or a receipt from an authorised seller. This warranty does not include damages that arose from negligence, misuse or use not in accordance with the product instruction (dropping the product,…)

You will be responsible for the shipping cost for delivering a replacement product or replacement part.


For purchases from our WITTI website (except accessories), you may return the most new, unopened items within 14 days of delivery for a full refund. You will be responsible for shipping fee incurred. For items on sale, you may only get a store credit but not refund, and you will be responsible for shipping fee incurred. 

You should expect to receive your refund within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply contact us at We'll notify you via e-mail of your refund once we've received and processed the returned item.

No returns or refund will be accepted if the purchase is over 14 days. 


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