I HAVE SET THE ALARM BUT THERE IS NO SOUND
Please note that the alarm sound fades in and could take up to 10-15s for you to hear the sound (we want to wake you up peacefully). If problem persists, please send us the
HOW DO I STOP THE ALARM?
Press the Play/Pause button will turn off the alarm.
CAN BEDDI WAKE ME UP IF I COMPLETELY TURN OFF MY MOBILE?
BEDDI alarm will still work even if your phone is off. However, it will only play the default sounds & FM radio.
HOW TO ADJUST THE ALARM TURN OFF TIME?
Please go to Menu → General Setting → Alarm General Settings → Auto Turnoff
HOW CAN I ADJUST THE ALARM VOLUME?
Please go to Menu → General Setting → Alarm General Settings → Alarm Volume
HOW MANY ALARMS CAN BE SET ON BEDDI?
You can set maximum 4 alarms.
HOW DO I KNOW THE BEDDI BLUETOOTH AUDIO IS CONNECTED?
If Bluetooth audio is connected, the Bluetooth status light (Bottom right of the clock) will be on. To reconnect Bluetooth audio, you will need to do it via the phone's Bluetooth settings or press & hold the "Play/Pause" Button.
HOW TO CONNECT THE BEDDI BLUETOOTH AUDIO?
Please pair BEDDI (Audio) in your phone Bluetooth setting first. Subsequently, you can press & hold the Bluetooth Button to reconnect bluetooth audio to your phone; or reconnect via your phone Bluetooth setting.
AFTER UPGRADING TO IOS10, I CANNOT CONNECT TO BEDDI
iOS10 actually has some known bluetooth issues, you can see this webpage for some suggested solutions. Another thing to try is to disable the “HomeKit” permission for the BEDDI app (in iOS settings, scroll to bottom to find BEDDI app, and turn off HomeKit permission), and then restart your phone. Some users said that will enable the bluetooth connection again (and we are investigating why these settings will interfere with bluetooth).
I CANNOT FIND ANY BEDDI DEVICES IN BLUETOOTH.
Please try to unplug BEDDI, wait 5 seconds, and plug BEDDI back in.
HOW CAN I GET THE BLUETOOTH PASSWORD?
If prompt message for pairing password, please enter “123456”.
I HAVE ENCOUNTERED AN ERROR. HOW DO I SEND LOG
Please do the following steps:
1) Go to General Settings → About → Log
2) Enable Logging
3) Repeat the error steps
4) Send out Log. Please make sure to include a description of error in email.
5) You can disable log after email is sent
WHAT ARE THE BEDDI’S PHYSICAL DIMENSIONS?
BEDDI measures approximately 8.66″ (W) × 2.13″ (D) × 5.12″ (H). Its weight is approximately 1.2 pounds.
HOW DO I INSTALL BEDDI APP FOR MY IPAD?
Please search BEDDI and download the “iPhone only” version on the App Store.
WHAT IS THE SERVICE PORT?
The service port is for firmware update only. For detailed information on firmware updates, please visit here.
HOW CAN I ADJUST THE BRIGHTNESS OF THE CLOCK?
Press the “Snooze/Dimmer” button to adjust the clock brightness. There are 5 levels of brightness 100%, 75%, 50%, 25%, and off.
HOW MANY DEVICES CAN BE SUPPORTED BY THE SMART BUTTONS?
You can customize 3 smart buttons via the App to trigger different commands. Each smart button has three modes – single press, double press and long press. You can pre-set total 9 devices/services.
WHAT IS SLEEP & NAP MODE?
Sleep mode — when you go to sleep and listen to music, when sleep mode time is up, BEDDI will turn off the music/light that is playing.
Nap mode — when you want to take a nap, and when the nap mode time is up, then BEDDI will play the alarm sound.
CAN MY PHONE FIT IN BEDDI CRADLE?
The cradle supports up to a smartphone with 5.7” screen. The cradle is size is 17 x 171 x 25mm (W x L x D), or 0.67″ x 6.73″ x 1″.
HOW DO I CHANGE THE TEMPERATURE SCALE?
Please go to Menu → General Setting → Temperature Scale.
HOW DO I CHANGE THE CLOCK TO 12 HOUR / 24 HOUR FORMAT?
Please go to Menu → General Setting → 12 Hour Clock
HOW TO CHANGE MY BLUETOOTH NAME OF BEDDI?
You can rename BEDDI at Menu → General Setting → About → Device Name.
ANY WARRANTY FOR WITTI PRODUCTS?
We provide a one-year warranty from the date of purchase for all WITTI items. Please fill out the form valid proof of purchase here.
CAN I EDIT THE RADIO LIST?
At this time, we only support the radio list scanned by BEDDI. We will work on improving the stations selection experience.
HOW TO TURN ON RADIO?
Plug in the provided FM Antenna, search and select the channel though BEDDI app.
I HAVE SET SPOTIFY AS ALARM SOUND, BUT BEDDI PLAYS “BEEP BEEP” INSTEAD
Please make sure your bluetooth audio is connected (the indicator light at bottom right of clock should be on), BEDDI app is logged on Spotify, and your phone has internet connection.
HOW DO I CHANGE SPOTIFY LOGIN?
Go to Menu → Service setup → Spotify. Click on Logout and re-login again.
MY SPOTIFY DOES NOT WORK
Please be reminded that Spoitfy can be functioned for premium account only. For premium users, please make sure your are logged in to Spotify (you can check at Menu → Service Setup → Spotify). You can restart the BEDDI app to see if it works. Please send us error log if problem persists.
WEATHER & TRAFFIC
I DON’T SEE MY WEATHER INFO (JUST BLANK SCREEN)
Please make sure you enable location service for BEDDI App. For iOS, it’s in phone OS Settings → BEDDI (all the way down at the 3rd party apps section) → Locations → Make sure it’s set at “Always”. For Android, it’s in phone Settings → Application Manager → BEDDI → Permissions → Location → Make sure it’s turned on
I SET THE WEATHER/TRAFFIC ON ALARM, BUT I DON’T HEAR IT.
The Weather/Traffic info will be played after your turned off the alarm. For Weather/Traffic to work, please make sure your phone is in range with BEDDI, and app is running the background, and your phone has internet access.
THE WEATHER/TRAFFIC VOICE IS A MIXTURE OF ENGLISH AND MY PHONE OS LANGUAGE
We are working on localization right now. If you are willing to help us to localized BEDDI app to your language, please email us at email@example.com.