Please note that the alarm sound fades in and could take up to 10-15s for you to hear the sound (we want to wake you up peacefully). If problem persists, please send us the error log.
If Bluetooth audio is connected, the Bluetooth status light (Bottom right of the clock) will be on. To reconnect Bluetooth audio, you will need to do it via the phone's Bluetooth settings or press & hold the "Play/Pause" Button.
Please pair BEDDI (Audio) in your phone Bluetooth setting first. Subsequently, you can press & hold the Bluetooth Button to reconnect bluetooth audio to your phone; or reconnect via your phone Bluetooth setting.
iOS10 actually has some known bluetooth issues, you can see this webpage for some suggested solutions. Another thing to try is to disable the “HomeKit” permission for the BEDDI app (in iOS settings, scroll to bottom to find BEDDI app, and turn off HomeKit permission), and then restart your phone. Some users said that will enable the bluetooth connection again (and we are investigating why these settings will interfere with bluetooth).
You can customize 3 smart buttons via the App to trigger different commands. Each smart button has three modes – single press, double press and long press. You can pre-set total 9 devices/services.
Please make sure your bluetooth audio is connected (the indicator light at bottom right of clock should be on), BEDDI app is logged on Spotify, and your phone has internet connection.
Please be reminded that Spoitfy can be functioned for premium account only. For premium users, please make sure your are logged in to Spotify (you can check at Menu → Service Setup → Spotify). You can restart the BEDDI app to see if it works. Please send us error log if problem persists.
Please make sure you enable location service for BEDDI App.
For iOS, it’s in phone OS Settings → BEDDI (all the way down at the 3rd party apps section) → Locations → Make sure it’s set at “Always”.
For Android, it’s in phone Settings → Application Manager → BEDDI → Permissions → Location → Make sure it’s turned on
The Weather/Traffic info will be played after your turned off the alarm. For Weather/Traffic to work, please make sure your phone is in range with BEDDI, and app is running the background, and your phone has internet access.
We are working on localization right now. If you are willing to help us to localized BEDDI app to your language, please email us at support@wittidesign.com.
Please make sure Bluetooth is on. If only one specific Notification cannot be received, please switch off and switch on that Notification again. If all Notifications cannot be received, please try to unpair and restart NOTTI/DOTTI and reconnect again.
Please make sure Bluetooth is turned on and make sure no other phone is connected to the NOTTI/DOTTI. If problem persists, restart both NOTTI/DOTTI and the App.
NOTTI/DOTTI only compatible with Android devices running 4.3 and up / iOS 7.1 and up with Bluetooth 4.0 or above. Please try to turn off all the other Bluetooth devices first, and test whether you can connect NOTTI / DOTTI with your device. Please be reminded that we don’t need to pair in Bluetooth setting, just open NOTTI/DOTTI app to connect.
Music only can output if the song already downloaded and stored in the phone. If the song had not been downloaded, sound cannot output though NOTTI/DOTTI.
Please check whether your battery is fully charged. Please plug in USB cable to make sure NOTTI/DOTTI is charged. The battery indicator light will flash while charging, and will stay on when NOTTI/DOTTI is fully charged. Please try to connect after battery is charged.
If problem persists, restart both NOTTI/DOTTI and the App.
Sometimes the touch sensor can be affected by surrounding environment. Place DOTTI on table, restart DOTTI, wait for 2s, and slowly slide the top from left to right with light pressure. Reset DOTTI if problem persists.
Please make sure Bluetooth is turned on and make sure no other phone is connected to the NOTTI/DOTTI. If problem persists, restart both NOTTI/DOTTI and the App.
Please make sure Bluetooth is on. If only one specific Notification cannot be received, please switch off and switch on that Notification again. If all Notifications cannot be received, please try to unpair and restart NOTTI/DOTTI and reconnect again.
NOTTI/DOTTI only compatible with Android devices running 4.3 and up / iOS 7.1 and up with Bluetooth 4.0 or above. Please try to turn off all the other Bluetooth devices first, and test whether you can connect NOTTI / DOTTI with your device. Please be reminded that we don’t need to pair in Bluetooth setting, just open NOTTI/DOTTI app to connect.
Music only can output if the song already downloaded and stored in the phone. If the song had not been downloaded, sound cannot output though NOTTI/DOTTI.
Please check whether your battery is fully charged. Please plug in USB cable to make sure NOTTI/DOTTI is charged. The battery indicator light will flash while charging, and will stay on when NOTTI/DOTTI is fully charged. Please try to connect after battery is charged.
If problem persists, restart both NOTTI/DOTTI and the App.
We provide a one-year manufacturers warranty from the date of purchase for all Witti Design products. If you believe you have received a defective product upon arrival, please contact us immediately at support@wittidesign.com
Provide a valid proof of purchase in your initial enquiry, such as your order number at store.wittidesign.com or a receipt from an authorised seller
