Please make sure your bluetooth audio is connected (the indicator light at bottom right of clock should be on), BEDDI app is logged on Spotify, and your phone has internet connection.
Please be reminded that Spoitfy can be functioned for premium account only. For premium users, please make sure your are logged in to Spotify (you can check at Menu -> Service Setup -> Spotify). You can restart the BEDDI app to see if it works. Please send us error log if problem persists.